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Privacy Notice

Version: 2.0

Last modified: December 02, 2020


In the course of enabling affiliates (“you”, “your”) to participate in the affiliate program, we are required to collect and process personal data.

This Privacy Notice is intended to provide you with a summary and overview of the processing of personal data carried out by us when you use the website (, including any mobile or device-specific versions of the website and any related applications, products or services (“Website”).

We attach particular importance to the respect for your privacy and confidentiality of your personal data and thus we are committed to processing the data in compliance with the applicable laws and regulations.

We will tell you:

  • - Our contact details
  • - Data Protection Officer
  • - How we collect your personal information
  • - What happens if you do not provide us with your data?
  • - How we use your personal information
  • - When and how we share information with others
  • - Transferring personal data from the European Economic Area
  • - Your rights
  • - Marketing
  • - Security of your information
  • - Data storage and retention
  • - Changes to the Privacy Notice

Our contact details

When you engage with our affiliate program, the data controller of your personal data is Faro Entertainment N.V., a company incorporated in Curaçao, and having its registered address at Kaya Richard J. Beaujon Z/N, Curacao, P.O. Box 6248 (“we”, “us”, “our”).

Our office within the European Union:

Faro Entertainment Europe Limited
35, Room 1A, Salvu Psaila Street
Birkirkara BKR 9072

Our email address:

Data Protection Officer

We have appointed a data protection officer for you to contact if you have any questions or concerns about our personal data practices. You can contact our data protection officer:

By mail to:

Faro Entertainment Europe Limited
35, Room 1A, Salvu Psaila Street
Birkirkara BKR 9072

By email to:

How we collect your personal information

1. The personal information you provide. This includes:

  • Registration Data: When you create an affiliate account, you provide us with the personal information that includes first and last name, company name, email address, name in messenger, address (country, city, street, postcode (ZIP code)), and password. We will also allocate you a unique track code;
  • Communication Data: If you correspond with us by email or other forms of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry or to keep a record of your complaint or similar concern;
  • Payment Data: This information includes your payment details (payment methods, bank name, IBAN, swift code, etc.) as well as information pertaining to payment such as currency, sums, frequency, auto payment status;
  • Traffic Data: This information includes data necessary to run the affiliate program such as the main traffic source, traffic volume, website;
  • Identification Data: In certain instances, you will be required to provide a copy of a government-issued ID (e.g., ID card, passport, driving licence, company’s certificate of incorporation, certificate of good standing, etc.) for the purposes of customer due diligence and identity verification.

2. Data created during engagement in our affiliate program. This includes:

  • Performance Data: User ID’s engaged by you, and history of their depositing;
  • Log in Data: We collect information about the interaction of your devices with the Website. This includes IP address, registration date, time of access, day of access, web pages visited, language used, type of browser used.

3. Information from other sources. This includes:

  • We may obtain additional information from third parties and public sources. For example, we may obtain additional information about you from our business partners or from publicly available sources (such as search engines, etc.).

4. Cookies:

  • We made available a comprehensive Cookie Notice that describes the cookies used on the Website and provides information on how you can accept or reject them. To view the Cookie Notice, just click here.

What happens if you do not provide us with your data?

Some of the personal information is necessary to perform a contract with you or to comply with our legal obligations so that we can allow you to participate in the affiliate program and to authenticate you so that we know it is you and not someone else.

How we use your personal information

We process your personal information for the following purposes:

1. Providing access to the Website

We use personal information to provide access to the Website. This includes using the data to:

  • - Register you on the Website;
  • - Identify and verify you when you access the account.

We rely on the fulfilment of a contract as the lawful bases for the processing of your data.

2. Running the affiliate program

We process personal data to run the affiliate program, including:

  • - Identify the source of traffic;
  • - Keep relevant statistics;
  • - Manage payments;
  • - Notify you about changes to the Website.

We rely on a contract and legitimate interest basis (e.g. to keep statistics, to notify you of changes to the Terms and Conditions) for collecting, storing and processing this information.

3. Legal and regulatory obligations

We use personal data as required by licence conditions and relevant legislation. This includes:

  • - Verifying (KYC) you and conduct due diligence;
  • - Protecting against fraud and other illegal activities;
  • - Managing risk exposure.

We process such kind of personal information to comply with our legal obligations. When this information is processed for protecting our business from illegal activity, we rely on a legitimate interest (e.g., to check your regulatory status).

4. Support

We process personal data to provide various support services to you, including:

  • - Respond to your inquiries and questions;
  • - Improve our support processes.

We rely on a legitimate interest basis (e.g., to solve issues and any problems) for collecting, storing and processing this information.

5. Safety and security

We use personal information to help maintain the safety, security, and integrity of our affiliate program. This includes:

  • - Ensuring network and information security;
  • - Preventing unauthorised access to electronic communication networks and stopping damage to computer and electronic communication systems.

We have a legitimate interest in maintaining personal information for safety and security purposes. We also use your data for compliance with legal obligations.

6. Research and development

We may use the data we collect in order to improve services, marketing campaigns, customer relationships and experiences. We have a legitimate interest in understanding how you use the Website. This assists us in providing more relevant services, and in providing appropriate staffing to meet your needs.

7. Marketing

We may use the data we collect for marketing purposes, in particular to:

  • - Personalise marketing communications;
  • - Assess the effectiveness of our marketing campaigns;
  • - Provide marketing communications to you.

We have a legitimate interest in processing personal information for marketing purposes. However, we send you marketing communications only if you consent to receive marketing communications.

8. Automated decision making and profiling

Automated decision-making takes place when an electronic system uses personal information to make an important decision without human intervention. We do not envisage that any decisions will be taken about you using solely automated means, and we will notify you if this position changes.

When and how we share information with others

The personal information we collect from you is stored in one or more databases hosted by third parties located in the European Union (“EU”). These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.

We may disclose or transfer data you provide to us for multiple purposes as described below.

1. Service providers

We provide your personal data to the following categories of service providers:

  • - Hosting;
  • - Tech providers (for instance, for maintaining and improving our Website);
  • - Providers of customer support services;
  • - Marketing (e.g., vendors enabling email communications);
  • - Data analytics;
  • - Legal, auditing, accounting and other professional services.

2. Other disclosures

In addition to the disclosures for the purposes identified above, we may disclose your personal information to third parties:

  • - To comply with the law (for example, to comply with a search warrant, subpoena or court order);
  • - To enforce our Terms and Conditions;
  • - To address disputes, claims, or to establish, exercise or protect our rights, property or safety or the rights, property or safety of others;
  • - While negotiating or in relation to a business transaction, such as a merger, change of control, sale of assets, or bankruptcy of the Website’s owner.

Transferring personal data from the European Economic Area

Personal information we collect from you may be processed outside the European Economic Area (“EEA”). We rely on the following methods for transfers of personal data outside the EEA:

  • Adequacy: We may transfer personal data to a third country when the European Commission has decided that such third country ensures an adequate level of protection. You can see more details on the European Commission official website;
  • Appropriate safeguards: Several possible mechanisms may be suitable for our purposes, namely model data protection clauses, binding corporate rules, approved code of conduct. We enter into standard model clauses with our vendors whenever feasible and appropriate. For more information, please see the European Commission official website;
  • Derogations: When none of the other transfer mechanisms are available, we may rely upon certain derogations to the prohibition on transfers outside the EEA such as explicit consent of the data subject, performance of a contract involving the data subject, important public interest reason based on European Union law, establishment, exercise or defence of legal claims.

Please contact us if you want further information on the specific mechanism used by us to protect your data when they are transferred to third countries outside the EEA.

Your rights

The EU General Data Protection Regulation and other countries’ privacy laws provide certain rights for you. To process your request, we will ask you to verify your identity.

You may request:

  • Confirmation that we are processing your personal data, and, where that is the case, access to the personal data and the information about: the purpose of the processing, the categories of personal data concerned, who else might have received the data, what the source of the information was (if you did not provide it directly to us), and how long it will be stored;
  • Rectification the record of your personal data maintained by us if it is inaccurate;
  • Erasure your data, subject to certain exceptions which allow us to decline your requests to the extent that processing is necessary: for compliance with a legal obligation which requires processing by EU or member state law to which we are subject or for the establishment of, exercise of or defence against legal claims;
  • Objection against processing of personal data which is carried out on grounds related to our legitimate interest or performance of a task carried out in the public interest. You may object against using your data for direct marketing purposes without any limitation;
  • Restriction of processing in certain circumstances prescribed by law;
  • Transfer the information you gave us to another organisation, or give it to you when technically feasible. The right only applies if we are processing information based on your consent or under or in talks about entering into a contract, and the processing is automated.

In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data.

If you wish to exercise any of these rights, please contact us at

You are not required to pay any charge for exercising your rights.

When exercising your rights by contacting us, we reserve the right to request specific information from you to help us confirm your identity and ensure your personal data is protected.


We may contact you in relation to promotions, products or services that you may be interested in from time to time, but only where you have consented to receive such marketing communications. You can manage your marketing preferences at any time through the “My account” page. We will also include unsubscribing features in our communications which you can utilise to opt-out of future marketing communications.

Please note, when you choose to opt-out marketing, you will stop receiving marketing communications within 48 hours.


To help protect the privacy of data, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees and vendors who need to know that information to provide benefits to you. Also, we train our employees and contractors about the importance of confidentiality and maintaining the privacy and security of your information.

Data storage and retention

We retain data for the duration of your business relationship with us and for a period of time thereafter to allow us to meet legal obligations under applicable laws or regulations, such as the legal reporting, tax and auditing obligations.

If you need any further information on the data retention periods, please contact our data protection officer.

Changes to the Privacy Notice

We can make changes to this Privacy Notice at any time. Depending on technical and legal possibility, you will be notified of any significant change by checking a notification on the Website and/or by receiving a notification to your email or any other way of contact. It is strongly recommended to check this page regularly. In case of necessity, you will be asked to update a consent in order to avoid affection of new changes to the processing of activities performance based on your previous consent.